LizzieB W.

Consumers, be prepared to have enough patience to self-advocate. I made a purchase with Discover Credit Card and the merchant gave in writing, one FULL YEAR (365 days) no questions asked 100% Money Back Guaranteed if it turned out to be of NO VALUE at ANYTIME within that time frame, and all that's needed is to send an email requesting refund (with several months left, I was nowhere close to a full year) After trying the product, I discovered several issues that made it didn't work for me. I contacted the Merchant first but because there was no response, I called Discover and opened a dispute. I fully explained the entire situation and said I'm not disputing the charge-its just that I"ve not heard from the Seller regarding the Full refund. Discover claimed they'll launch an investigation. However, they reversed the credit in Merchant's favor, stating the Merchant wasn't required to submit documents. Yet they sided with the Merchant and gave me a very difficult time requesting PROOF even though Merchant already wrote PROOF in Subject Line of correspondence that mattered. (PS: see more detailed explanation about documents in proceeding paragraphs:

I was confused because I was told if they needed docs from me, they'll call me if it's necessary. Needless to say, I was not called and by the time I saw update, the credit was already reversed. I called immediately and was told I can upload docs and they'll reopen case. I uploaded 6-7 documents (PROOF of email from Merchant regarding refund, correspondence, receipt, etc) YET that wasn't enough for Discover. I wasted so much of my time and energy on the phone with them, as I was at a loss about the additional docs they were asking for. I was told they need: Document from the Merchant that he promised a Refund, What date should I receive the refund and to which account it should be credited. This requests was ridiculous because they already had PROOF -the very detailed 3 page email that Merchant sent as "PROOF" in Subject Line which laid out the policies for FULL REFUND at anytime For a FULL YEAR 100% money Back Guarantee-No questions asked. I kept saying the refund/credit is to be placed back to the method of payment from which the purchase was made (ie. Discover Card) it was beyond frustrating to deal with customer service reps-as nothing they were saying made sense--they initially credited the amount to the Discover card-the card I used to make the purchase before reversing it, but now they needed info from Merchant to state where should purchase be credited? Make that make sense. The hardest thing was hearing them say without these things, I'll not receive the credit-but I can contact the local government and file complaint, or the FTC etc. My energy was so depleted after dealing with Discover reps that I decided to give up on following up. It was evident to me that I was getting nowhere with them, and the entire process began to sap my energy.

Discover NEVER assisted me with the dispute-instead they conjured all sorts of additional conditions, despite the fact that legally those conditions were already met. I'm still beyond discombobulated and distraught as a result of my experience throughout this process. It made me realize there's lack of care for customers with honest disputes and the dispute process with Discover will frustrate you to the very end. In the end, it was the Merchant who created the solution but I had to painstakingly send multiple emails to merchant. Discover did nothing to assist me in this matter; had it not been for the Merchant honoring the very email that I sent Discover as PROOF regarding the promised Refund, the dispute would be a lost cause. At this point it's useless for me to notify Discover of this complaint, I spent so much time on the phone repeatedly explaining the unfairness and confusion regarding their requests and it fell on deaf ears. It's unfair for me to have spent time feeling like despite evidence already provided, they insisted on things that were not necessary. The fact that a merchant was not required by them to present documents during the dispute but they sided with the merchant surprised me. Then it happens that it was the Merchant (after several emails between Merchant and myself), who issued a full refund as promised in evidence.

I've been ordering from this company for some years now, and I can honestly say, (so far), I'm a very satisfied customer. Let's be honest--when it comes to customer service, there's no 100% perfect company (well, I digress--to me Amazon is the closest). But there are some that come close, some that think they're already there and they're really not, and others who consistently work towards attaining that goal. On the other hand, there are many like TalDepot who couldn't care less about their customers and don't give a rat's behind about their crappy, unprofessional service/lack of customer service. Vitacost.com (in my opinion and from personal experience) is close, but continues to work consistently to achieving 100%.

As a matter of transparency and honesty, I had 2 minor issues with Vitacost.com that were resolved in a jiffy. Customer service is easily accessible and there's no excessive waiting period. They carry GREAT QUALITY PRODUCTS and SHIPPING IS FAST! I watch what I eat as much as I can and many "health-related" products that I need aren't available in regular retail (grocery) stores/supermarkets- but these products can be easily found on Vitacost.com at amazing prices, which makes it even better. So far, I have no regrets shopping here but if and when I do, I'll not hesitate to return with an update.

Sitejabber has been of great help for me and to each and everyone of us who visit this site because as consumers we often get ignored once terrible companies like TalDepot get our money-For instance, I realize that ALL the negative feedbacks about TalDepot was 110% Absolutely True because I personally went through hell to get a refund for products TalDepot never sent plus they lied continuously about the transaction. Make no mistake I have FULL documented proof. I also realize that I have to be careful as to which site I go to when researching companies. The mind boggling issue is that another customer complaint site (RR) had a vast number of glowing reviews on TalDepot but based on my experience and others, I realize those were far from the truth. Sadly, I could have avoided the hassle, had I purchased the products from VitaCost instead. Having explained my experience with VitaCost, its totally up to you, if you want to give them a try. Hope you found this review helpful.

PS: I'm not affiliated with these companies. Products are purchased with my own money. ALL my reviews are unbiased and written from my personal experience purchasing from these companies.

My order was placed 1 week ago. This sham of a company received payment promptly and issued a UPS tracking number by the following day. To date, nothing has shipped. I've emailed more than once to no avail-there's only automated responses with promise to get back to you but no one care to contact you. I called and immediately receive an automated message which instruct me to contact via email, so here I am with NO ONE from TalDepot available to address status of my order. What type of business is this?

My frustration level grew as I'm left to wonder whether I will ever receive my order or will anyone has the common business principle, decency, and courtesy to at least respond to my email inquiries. I had to contact "Amazon Pay" to file a complaint. Even doing so will take a waiting period before a formal complaint can be filed. TalDepot, you cannot treat your customers like trash. Without customers you have no business. I don't understand the rating on BBB--something's just not right. Because if this is the way you run a business and get away with doing this, there need to be a thorough investigation.

Why list the product as available and not ship it?
Why ignore phone calls & emails?
Why refuse to address concerns and inquiries regarding my order?
Why issue a tracking # and not ship the order?

Utterly Frustrating, unprofessional, and unacceptable business practices.