I recently got a pigeonly account and immediately regretted it after i read all the reviews here. so i drafted up a letter anyway while i still had my 3 day trial to see if it'd send.. after sending it is when i reached out and called them myself that i wanted to close my account and remove my card info due to all the overpricing and "scams" i was reading about (onyl reason i took a star away). the rep did that with no problem, well, i still actually have a login but she did remove my payment method. which i was happy about. However, to my surprise, my husband got my letter a week later. As much as i want to write another one, with all the scam reviews, im still skeptical about it and dont wanna think of myself as the "lucky one" here to not have issues. YET. I will write another review if i do happy to add my payment method back and try it for a 2nd time. but my overall first experience wasnt bad at all. got the trial, was able to send a "test" letter out free of charge, and it got delivered.