Placed an order in April 2020 prepared that it may take a while given the COVID problem. It never came. Repeated mails to the company resulted in the same returned message "Sorry for any inconvenience. Shipping may takes longer time than normal under this situation. Please note: The tracking information might be updated slowly, but rest assured that you will receive your item(s). Many thanks for your patience and hope you enjoy shopping with us!
If you run into any issue, please do not hesitate to contact us.
I finally cancelled the entire charge on my VISA. Buyer beware!