Liz T.

Can't see all reviews on items even when filtering for different types. All reviews need to be shown on all items.

I have been a loyal prime member for a decade now, but am receiving the worst customer service from Amazon.

I had fraud on my account and have been trying proactively to solve it for nearly 3 weeks now. You have major gaps in your customer service and the way you handle fraudulent charges. I was notified I had fraud on my account and my Amazon account was promptly shut down. I could not verify or deny the charges since I am locked out of all aspects of my account. Because I order a lot of items from Amazon I had no idea what was fraudulent and what was not. It took me over 2 weeks and 9 phone calls to customer service, to just get a comprehensive list of ordered items that I could verify. But alas, my account is still closed.

I replied to every email, requesting the last 2 of a credit card, but news flash - my card was compromised. I do not seem to have another active card associated with this account. Therefore I cannot give the last 2 digits of my credit card, I have tried. All I get is automated emails and no one to help me resolve the issue.

Your customer service sent order numbers, without associated items, so all customers have to dig through emails to figure out what items they are. Then there are other emails with no item stated that just request the last 2 of a credit card. While I will happily pay for my charges, I am not just going to give my credit card without any item(s) specifications for Amazon to charge how they please. Especially when there was supposedly fraud on my account! I cannot seem to verify my identity with a new credit card and am caught in a endless loop of customer service agents who can't solve the issue and emails requesting credit card information (last 2 digits) that is not linked to my account.

This is such terrible customer service to a loyal customer who has spent thousands of dollars at Amazon. I have been hung up while being transferred, told totally different information by the same agents answering Amazon's phone, but each agent told me they can't do anything and to wait for an email.

My 2 Amazon Alexas are closed down, 3 Amazon kids tablets, and of course ordering. I have now spent hours on the phone trying to resolve and pay for items I ordered. It's totally and completely ridiculous and needless.

You need to take a close look at how you are treating "valued" customers, because it is beyond frustrating and deplorable.