I ordered a few dresses for my daughter's wedding. They charged my AMEX right away but they shipped them in 2 different shipments that took many weeks to arrive. The dresses were so cheap and not at all what was on the website. I followed the instructions to return them immediately. They strung me along for MONTHS. I tried to get a refund from AMEX but it was past the time to do anything about it, which I think is their entire plan. I initiated each email asking for my refund based on their return policy with no resolutions. After months of emails they told me that it was past the date for a refund and they could only give me a credit. HORRIBLE customer service! Don't waste your time, money and nerves on this company. They are a complete SCAM.