- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
So after I moaned and moaned, I finally got contacted by customer service. In all fairness, they offered to send me a replacement photo and gave me a code for a freebie, which I was rather impressed with.
Would you believe it BUT THE SECOND ONE ARRIVED BENT AND MISSHAPEN. I've now emailed them again 3 times and have had no reply. What the actual heck.
The problem is with with packaging. They seal around the photo frame well enough but not the edges. By the time it's travelled through the courier service it has been pummelled and shoved and damaged. They need to provide better padding around the the edges of the picture and not just around it. The edges are left vulnerable and will inevitably get damaged in transit.
Disappointed. Again.
The order was received within 10 days, which I was okay with. The website looks as though it is local but it is actually travelling from Germany. By the time the frame arrived it was battered and bent out of shape. I spent nearly £100 on it and I was intending on giving this as a gift, but I am actually too embarrassed to do so.
I contacted the company 5 times in total and all they have done is send me a generic reply asking for photos - despite my original emails actually containing photos of the damage! Not one personal reply received and I'm out of money for this present and stuck with a huge frame that is too battered to hang up.
DO NOT use this company. Their customer service is not existent and the frames are battered to the point of ridiculousness. Unless you want to just waste your hard earned cash, in which case, go ahead. Frankly, I'm appalled at this company and their lack of integrity. Avoid at all costs.
Liz N.'s review of Mypicture earned a Very Helpful vote
Liz hasn’t received any thanks yous.
Liz doesn’t have any fans yet.
Empty.
Dear Liz.
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number this time to the email address: complaint@my-picture.co.uk Our experts will immediately take care of your request. We're looking forward for your reply, your My-Picture team