Where to start.
Ordered 1/12/20, paid the express shipping.
2.5 weeks ago the status changed to "ready to ship". When I emailed a week later I got a "we're on holiday" email. I'm not sure why they don't say this on the website to warn potential customers of lengthy shipping dates. After 2 more emails (delayed in response of course) I've requested a refund. I sent them an email stating they have till Monday to send me confirmation of refund or I'm going to my bank. This is ridiculous.