Lizette L.

I have had nothing but good service from Amazon Prime - UNTIL NOW!
1.) I got an email saying my order was "undeliverable and being returned."
2.) I chatted online with Customer Service and said "Send it back! My home has a huge covered front porch and my neighborhood has a 24 hour manned guard station! It should have been delivered with NO PROBLEM!"
3.) They told me they could ONLY refund my money and let me reorder it.
4.) I said okay, then when I tried to reorder it the site said "Product no longer available at this price, and instead of $19.99 each, it was $53.95 each! Infuriating, to say the least!
5.) I looked at my account's Order History, and it says my order was "REFUSED SHIPMENT." A totally baldfaced LIE! I did NOT REFUSE SHIPMENT! That order was supposed to be a gift for a friend!
6.) I called Customer Service and told them they should give me the product at the price they offered it, even if they had to buy at the high price and eat the difference! They are a HUGE operation and have the money to stand behind their service and products for a measly $33! I even offered to take only one instead of two, like I originally ordered. The CS lady put me on hold to contact Amazon Fullfillment, and came back and told me that they NEVER HAD THE PRODUCT IN THEIR HANDS, AND NEVER EVEN SHIPPED IT.
6.) I BELIEVE ANYWHERE ELSE THAT WOULD BE CONSIDERED FRAUD.
7.) Unfortunately I have to use Amazon for more purchases because I was given a large gift card to use.
8.) I am incensed at this fraudulent turn of events!