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Liz D.

  • 1 Review
  • 1 Helpful Vote
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Experience: Clothing & Fashion

Member since July 2019

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1 Review by Liz

Adorable jewelry... not so great on following through with shipping or even staying on top of customer service. I ordered the Thursday (before noon) before a holiday which fell on the followingThursday. I did not hear back from bauble so emailed the morning after the Holiday (Friday). This was a whole week (7 days) no contact.
No response until Monday asking for my email and/or order no. Well... I just emailed from my email... I then typed it out for them and provided my order number. I then received a shipping notification with no response back. Until Tuesday with an email stating "great news, your order has been shipped" at this point I was beyond frustrated. When I Checked the tracking number the package hadn't even departed yet... a label was created (I've worked in a warehouse in my twenties. Package hasn't shipped until label is scanned by carrier) regardless I received my package half a month after I paid for it. The staff there runs on traditional 9-5 hours with weekends/holidays and the day after holidays off (which is terrible for an online business). Products are cute but not worth the bad service.

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