Liz C.

I got hooked to move with Spectrum with what looked like a wonderful deal. I originally had direct TV and had spectrum only for internet. So I gave Spectrum a call and they broke down all future charges if I would move with them. 1 month later and I'm looking at an almost $400 bill, the bill they stated to me originally should have been $166. I have called them twice to explain all charges and they keep on giving me the run around that they are a pay forward company. Umm I think most providers are these days, this doesn't explain my high bill. Well when I asked if they can waive certain charges something simple like the change of service fee, they flat out said no. Apparently I'm being charged a fee because they bought off time warner cable and my internet was w/ tw and they had to make that change. So you are telling me that you are penalizing me because you bought off a company and instead of wanting to keep me as a loyal customer you would rather lose me over waiving $45. They are the worst provider I have ever dealt with. Direct TV tried so hard to keep me as a customer, they made an amazing offer which I denied because I really thought I would save more with Spectrum. Well the joke is on me. Not once did they ask me, what can we do to keep you as a customer. I have cancelled all my services and will be giving Direct TV a call again. We were actually very happy w/ Direct TV, but we wanted to have just one bill for all services and where I live direct tv doesn't offer internet. I give them 0 stars and even that I have to give them 1 star which they don't deserve. And we had a horrible experience when the technician came out. Hope my review helps someone.