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Liz B.

1
Level 1 Contributor

Contributor Level

Total Points
292

2 Reviews by Liz

  • One Faith Boutique

3/24/16

This was my first time to order from this company and was somewhat skeptical but decided to give them a try.

I am so glad that I did. They have an excellent selection of clothing for those of us who are a bit fuller figure. I ordered one shirt and two dresses and could not be happier with my purchase. They were of good quality and fit very well. Their sizing is true to form.

I would most definitely recommend them and will be purchasing from them in the future.

  • Rosegal

3/17/16

I like so many other people saw their ad on FB and decided to give them a try. The clothes looked nice and of good quality, so I thought, what the heck. BIG MISTAKE. I fortunately paid through PayPal and received confirmation of my order. I was also provided with a "tracking" number but could never track my package once it had been shipped. It said it would take 7-10 days for my order to arrive. More like 15-20 for it to actually arrive.

Once I got my order, it was for two sweaters. They were balled up in plastic and sent that way. When I opened the package, the quality of the product was so darn cheap. Extremely disappointed by the quality and size. They looked like they might fit a child, not an adult! To say it was subpar, would be an understatement. And, if I had known prior to order that it was coming from China, I would have NEVER ordered it.

There was no invoice in the package or any instructions on returning the junk so I googled the company and found out some information. You have to take pictures and all this stuff and then send it to them via their online form and if they want to take it back they will.

Since I did not pay that much for them, I am going to throw them in the trash because that is where they truly belong.

BUYER BEWARE, DO NOT ORDER ANYTHING FROM THEM!

Update: I was contacted by someone with Rosegal regarding my review. They refunded my purchase in full, but I will never purchase another thing from them again just based on this one experience and the poor quality of their clothing.

Service
Value
Shipping
Returns
Quality
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rosegal r. – Rosegal Rep

Dear Liz,

Thanks for providing your feedback to us.

Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?

We are sorry for the frustration this has caused you.

Yours sincerely,
Rosegal.com Customer Service

Liz Has Earned 12 Votes

Liz B.'s review of Rosegal earned 10 Very Helpful votes

Liz B.'s review of One Faith Boutique earned 2 Very Helpful votes

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