liz b.

Just before xmas bought RC Tank online, took my money then told me it was out of stock, 10 mins later phoned me to let me know they had found one in stockroom? A couple of day later it arrived, although had a few scratches, looked like it had been returned by a customer hence it not being on the system. Anyway hubby started to mess with it and soon realised the gun DID NOT shoot the BB bullets, phoned them and was told to email after sales and so the fun began! Emailed them and you get a ticket which they answer after 24hrs! They told me numerous times we must be doing something wrong ( we are a company that rebuilds ex mod land rovers so think we can manage how to use a tank!). So after about 15 emails and snotty phone calls, they dont like to speak to you about faulty items on the phone... COWARDS! I was told to return the tank, I did in original packaging. The technical report said it was faulty, which they corrected BUT ( and this seems to be a regular thing with them) the transmitter was damaged in transit. I asked for pictures of damaged box, it wasnt damaged at all, just a pic of a bloke holding broken aerial for transmitter. They wanted £44.99 for repairs! I have NO PROOF it was broken in transit so couldnt claim from courier. $#*! Turpin is alive and well running this business! After another 10 or so emails ( usually TOM) they would not budge and said they would send tank back BROKEN! This thing cost £230.00 so I had no option but to pay £44.99. This is atrocious after sales service, I only sent the thing back because IT WAS FAULTY! When we sell a Land Rover and they bring it back with a problem we fix it for free... never never never use this company!