Liv W.

They will simply read the policy that call back in 72 hours, receive email 1 hour, return process in 10-14 business days, supervisor call back, but get no feed back within those time frame. Case number *******, please don't tell me you will contact me in 24-72hours. I tried for a month now. Call in multiple times, no one called me back or send me the email or process the return. Customer service should be provided when customer have time to call you, not wait for you to call back. We have jobs and things to do. If keep making mistakes in returning or providing actual customer service, you should close those department and let people know you can only do physical stores. 80% of the representatives cannot even understand my problem and not helpful at all, try to created duplicated case or ask for something i already told them over and over again in the beginning, can't find my case, can't understand the situation, simply told me return takes 14 days. Wasted way too much time with them for a loss of $100. Never had any experience with other business. I am shocked there is such unprofessional things existing, and it's from Zara!