I had a package that was supposed to be delivered to my apartment in NYC, and I was not around to pick it up. I followed the steps to reschedule this package and the post office filed it as a self pick up not redelivery! I called the USPS to have this fixed and they said they would redeliver it but the day of redelivery came and went and it still was marked as a self pick up. Had to haul a large package through the streets of NYC and up my 5 flight walk up, will tell friends/family to never use USPS to send me anything ever again.