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2 Reviews by LIUBOV

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I have very unpleasant experience with Petco when I have not received my order after 6 working days and I had to select another shop for buying food for my cats. I placed an order in Chewy at evening on Friday. The next day my order was shipped. I received my order on Tuesday. Very good services and fast shipping!
I highly recommended this shop!




I placed an order in Petco for 3 positions, one of them was prescription food. I received my order after 3 working days but without prescription food. Inside the package was information that second part will be delivered later.
To the next day, I contacted customer service and they wrote me that part of my order was delayed because they couldn't contact a clinic.
Nobody has contacted me although I left my phone and email! I sent the prescription to Petco email and operator in customer service wrote me that order will be shipped during 24hours. When delivery date appeared in my account I stayed at home whole day, but I didn't receive my order. When I checked information in my account status of delivery was "Attempt - Lock Out / No Access" and date of delivery was changed on tomorrow.
I want to notice that I had other deliveries that day and have not any problems with them. I was at home the next day all day but I have not received my order again. Status of my order was changed on "Delivered to Sender".
I have waited two days and I have received nothing! My order was not delivered after 6 working days! I canceled my repeated delivery and placed it in another shop. I will recommend this shop nobody!

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L B. reviewed

I have been ordering my pet supplies from Chewy for 2 years now and have never been disappointed....