Little S.

I was suspended for a rule I knew nothing about (multiple unpaid accounts with my paid accounts) because of the fact that the "Rules" link on the sign up page goes directly to the TOS page and not to any official rules page. I didn't know of an official rules page (because of the link error) on the forums until a mod sent me the link in my resolve ticket. It was the first time I saw the "official rules".
I informed the mods about this (and I took screen-shots of my communications with them, as well as a video of the faulty "Rules" link) and asked to be un-suspended seeing as this was an error on their part and told them I had fully intended to pay for the remaining 4 accounts this payday (08-26-16). They still ignored my pleas to be un-suspended and asked me to mark the ticket as resolved even though they left me suspended and the issue unresolved.
I sent several more messages and waited for over 3 hours with no response. I finally clicked the resolved button since they chose to continue ignoring me and decided to resolve it myself by getting a full refund on all of my accounts since I feel IdzTech/Pony Island is being purposefully malicious by lying and withholding information upon signing the contract and is causing me to lose time and money that I put into the game by penalizing me for something I was never informed of as well as leaving their error unfixed.
A contract that does not provide full information upon signing cannot then suddenly have that lack of information enforced on the signee/payee. Seeing as Pony Island refused to be ethical and seeing as they have not fixed the link to the rules so that others dont have this issue, I will discontinue my business with them forever.
I also did research and found I am not the only one who has this issue. So this is an ongoing dilemma with other players. I feel the IdzTech/Pony Island is an immoral business that purposefully tricks its users and then penalizes them for something they could never have known.

This was my message sent to PonyIsland.net through PayPal as I intend to get a full refund. If they do not refund me, I will inform paypal of their deceit as they have now closed my accounts as soon as my payment reversal and this message was sent to them. I have yet to see any money back from them, but I will give them the traditional 3-5 business days.