Lita R.

Horrid company to deal with. I have not ordered for over a year and ordered some items that I never received. The first thing they did was cancel some items because they were not in stock and then they went ahead and shipped my order without them. I paid full price for overseas shipping. To make things clear, FeelUnique did not state the items were out of stock when they placed my order and confirmed it. I had no idea until they shipped it out. After they told me they were out of stock, they refunded me but gave me no chance to replace the items or reorder anything else of equal value nor was a free shipping coupon ever offered to me for my hassles even after I requested one to order some replacement items. They then gave me my tracking number for the items that they did ship. Being in another country, they never told me who the carrier was for delivering my goods even though I asked them several times- this would have helped me track the items. Some items were shipped. Then, after waiting over 3 weeks, they never arrived. On the tracking details provided by FeelUnique, it said my items were out for delivery but they were never delivered. After all of my hassles and several emails from me, FeelUnique only offered me a 5 GBP off coupon for my next order that had to be over 30 GBP. I must say this company has a very care-free attitude and inconsiderate customers service. It is also shameful that they have no drive to even sort the matter for me (& they know where they can put their 5 GBP off coupon...). I won't be doing business with them in the future. 2 of the items were to be gifts in my order. I made my order over 4 weeks in advance. There was no empathy or assistance from their customer service team at ALL. Very low standards. Better to order from the USA in the future as at least you get better service AND they take accountability for inconveniencing you if they do but not Feel Unique- all power and hierarchical attitudes there. I will refer to this business as providing Colonial-style Customer Service... They seem to think they are doing me a big favour by just existing.