I purchased a bike about a month ago. I understood fully it was during a pandemic so I reached out to the company for some estimated time of arrivals and asked if it would take a very long time because if so, i'd like to cancel. They assured me it was shipping that afternoon and I even received a tracking number. Being sensitive to the pandemic I said nothing for a whole week despite my item making no movements with fedex. After a week I reached out and they told me that the distributor said "fedex is not currently scanning items upon receipt". After a fews days I emailed them again disappointed the package never moved and I told them they were lying and I was going to report the charge. After not reaching anyone by phone someone from the company finally called me and profusely apologized and promised it was going out that day. The package never moved, I never heard from the company again and had to dispute the charge with my bank to receive a refund. I was patient and understanding and they were so shady. DO NOT ORDER.