Lise G.

After 6 months of advetising my properties on Holidaylettings and Flipkey, both owned by Tripadvisor, I got the first booking. Guests moved in on Monday, the rent was being paid on Tuesday.
However they blocked my acount for the grand of checking my account and as a result withhold the rent.
I have sent all the information they requested but they are still asking for more information. When you ask a question, they cannot give you an answer or give advice.
They cannot confirm if the verification will be successful and don't care if you tell them that the guests will have to leave the property.
Very poor customer service and no consideration for their customers.