Lisa W.

I spoke with the owner to order flowers and told her which arrangement I was ordering via her website. Ordered Twilight (pictured below - lavender arrangement) and updated arrangement from base to premium, requesting white roses to be added. The owner was very helpful and shared that she was waiting for her Fed Ex delivery of additional purple flowers but would deliver this later on Wednesday. Delivery came and what a disappointment! The arrangement delivered was nothing like the order and not attractive at all! I called today and spoke with Becky (not the owner) who agreed with me on the quality of the bouquet but would have the owner call me. The owner called me and was very argumentative, stating that the roses were purple and the arrangement looked exactly like the picture from her website. I asked for a replacement and suggested since they didn't have purples to move to fall colors. She agreed, wanted the other arrangement back (which is no problem as it is not attractive at all), and then continued to argue with me. I brought to her attention that it was a one-sided arrangement, and she said that was what I had ordered. How was I to know from the picture that it was one-sided? Who would order a vase of flowers and get it one-sided? I thanked her and said that I don't trust her abilities and would like a credit. She will pick up the other arrangement today! Very poor customer service and very argumentative! The owner should let Becky handle the arrangements and customer service for the store!

Instacart Delivery to Office - FAILED!

I placed a delivery to my office from BJ's via Instacart. Since the driver could not locate my building, which is clearly marked, he returned my order to BJ's and then Instart had the nerve and gall to charge ME a cancellation fee of $15. Unbelievable! Never again will I be ordering from Instacart!

I hired a sitter via Rover in May. The sitter, Kirra, came to my home on 5/29 to meet my dogs. We did a walk-through of my home. During the walk-through, I showed her where the washer and dryer were located, opening (sliding) the doors of the laundry area, clearly not pulling them out. Kirra agreed to watch my dogs from July 3 to July 8. I asked Kirra to take care of my girls, most importantly that they not be left alone at night. I didn't mind if she stayed at my home or her home, as long as they weren't alone in the evening. I left instructions on the fridge as well, giving her info on their care and feeding. Kirra was thoughtful and washed the sheets and bedding she used, but I didn't ask her to change the bedding. When I returned home, I noticed that a piece from the sliding laundry room door had been left on my counter. I didn't realize what it was until I went to do wash. BOTH of the doors to my laundry area had been damaged. I now need to replace the two doors as the damage at the top cannot be fixed nor can the rollers be put back on the doors as the wood is so damaged from the doors being pulled open instead of slid open. I contacted Rover via email, and received a response that I would be contacted within 72 hours. Sean O responded to my email and then after I left a few messages for him to return my call, he and I spoke. Initially, he shared that there is a $250 deductible for which I am responsible (never heard this before), and after a discussion about my long history with Dog Vacay and now Rover, he shared that possibly they would issue me a full refund in order to cover the damaged doors. Now he is back to the $250 deductible and wants a quote from a company to fix the doors. I would like the doors replaced and I do not want to incur the costs to do so as I did not damage them myself. I have lived here for over five years, and I will need to replace them before I move out. I felt it was appropriate to contact Rover directly rather than the sitter as I hired her through Rover. Sitter was Kirra B from West Chester, PA.