I hired a sitter via Rover in May. The sitter, Kirra, came to my home on 5/29 to meet my dogs. We did a walk-through of my home. During the walk-through, I showed her where the washer and dryer were located, opening (sliding) the doors of the laundry area, clearly not pulling them out. Kirra agreed to watch my dogs from July 3 to July 8. I asked Kirra to take care of my girls, most importantly that they not be left alone at night. I didn't mind if she stayed at my home or her home, as long as they weren't alone in the evening. I left instructions on the fridge as well, giving her info on their care and feeding. Kirra was thoughtful and washed the sheets and bedding she used, but I didn't ask her to change the bedding. When I returned home, I noticed that a piece from the sliding laundry room door had been left on my counter. I didn't realize what it was until I went to do wash. BOTH of the doors to my laundry area had been damaged. I now need to replace the two doors as the damage at the top cannot be fixed nor can the rollers be put back on the doors as the wood is so damaged from the doors being pulled open instead of slid open. I contacted Rover via email, and received a response that I would be contacted within 72 hours. Sean O responded to my email and then after I left a few messages for him to return my call, he and I spoke. Initially, he shared that there is a $250 deductible for which I am responsible (never heard this before), and after a discussion about my long history with Dog Vacay and now Rover, he shared that possibly they would issue me a full refund in order to cover the damaged doors. Now he is back to the $250 deductible and wants a quote from a company to fix the doors. I would like the doors replaced and I do not want to incur the costs to do so as I did not damage them myself. I have lived here for over five years, and I will need to replace them before I move out. I felt it was appropriate to contact Rover directly rather than the sitter as I hired her through Rover. Sitter was Kirra B from West Chester, PA.