After spending over $600.00 on the ZULILY site I can honestly say I LOVE the clothes, boots and shoes. I've had fabulous experiences with customer service; they are polite, professional and personable. I pay CLOSE ATTENTION to their recommended sizing info so I ALWAYS get the correct size for my body. All items have been exactly as advertised - no false info or differences from what is shown. Further - I always have the option of speeding up orders by simply choosing various shipping rates. However - so far I've only used the standard shipping. Items arrive on time, based on whatever "date of arrival" is advertised for each individual item. It seems that many of the complaints would be prevented if the customer would simply read the info., options and suggestions provided by Zulily for each specific item. Also - I think the 24 hour free standard shipping (after a first pur chase) is a really GREAT DEAL! I LOVE SHOPPING AT ZULILY.