Lisa V.

There was a glitch on the groupon site and I am not sure how many times I clicked place order and the screen shows loading image and it keeps on spinning. It would be a waste of my time to sit there and wait to see if things went through.

They do not send you a notification when the order goes through and the only way to find out is if you log in again the next day and go to the groupons you purchased section to see if it went through.

Groupon gives you three days to Cancel an order. Also many of the discounts they sell are FINAL SALE. After three days, they take your money and they stand firm on not refunding you the money. Based on my experience live chatting their customer service rep, it doesn't look like it matters to them how frustrated/unhappy the customer is or if they loose the customer because they already have taken the money from you at this point. What this means is that they don't care about the customer satisfaction part of the business. They will take your money after 3 days and won't give it back to you NO MATTER WHAT and I'm saying this because I did a live chat with their customer service (Evangeline A) and then one of their supervisors (Belleza). They basically said its FINAL SALE and there isn't anything they can do about this. They totally ignored the system glitch part and never made a comment about it. What the customer service reps didn't know was that they were talking to some who actually understands how websites work because I'm a software developer by trade. For them to say that there isn't anything they could do about this is as dishonest as can be because anything on their webpage can be changed/modified especially if there was a mistake/error that occurred. As I'm writing this review, this kinda reminds me of bad customer service/support in developing countries. Because I have worked in customer service environments before, I can tell by their tone that they make it sound like they care and want you to be happy but its only superficial because they won't do anything to fix the issue. So since they took my money, I'm going to finish out with this last product and cancelled the other two items i bought just a moment ago. Then I'm going to stop supporting/using Groupon.

Just want to warn everyone that you should definitely think twice about using Groupon because they don't care about customer satisfaction and there are fine prints to almost every item they are selling. I read some other reviews on sitejabber.com and saw that there are many unsatisfied customer reviews with review titles like WORST CUSTOMER SERVICE EVER dated 12/2/16, horrible, unethical company. Do not support them! Dated 11/30/16, and AVOID GROUPON, THEY ARE A DISGRACEFUL COMPANY dated 11/29/16. All of these are pretty recent reviews as I'm writing this review on 12/2/2016.

I've also provided Groupon my cell number and email address if they want to have management call me to talk about this bad experience I had, however, its not likely they will call.

Also, looking at the rating distribution on site jabber, it looks like they have quite a lot of unsatisfied customers and not that much more satisfied customers. The overall rating here is rather low.