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lisa u.

Contributor Level

Total Points
81

1 Review by lisa

  • Airbnb

2/26/19

Never will book again with Airbnb. The owner struggled for four hours to add a day to our reservation. It took Airbnb until 2:40 the next morning to acknowledge my attempt to book a townhome in Mammoth. I loaded three photos over three hours by instruction of the customer staff. The company cancelled my reservation three hours before it was to timeout. Had to keep writing the owner. Called customer service at 5:00 am because our reservation was still not confirmed. The automated system kept not accepting my photo to match with the government ID (California Driver's License, front and back) I submitted. After 1.5 hours in a chat with customer service. Leizel said she had to go to a meeting and would call me in an hour -- when my reservation had been cancelled! There were between 20 minutes and over I hour in gaps to the chat responding.

I WILL NEVER BOOK Airbnb again. VBRO IS SOOOOO SUPERIOR AND THE CUSTOMER SERVICE IS FANTASTIC COMPARED TO WHAT I AM EXPERIENCING WITH Airbnb.

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