Lisa T.

Very easy purchase and the shipping option to a dealer was helpful. 4 Starts because of price - Tire Rack's price was $15 - $20 more than the range shown on Consumer Reports (which is why I chose to buy this tire in the first place)

In May 2019, I ordered over $3,000 worth of home furnishings. Some arrived as promised. A set of nesting tables was damaged, which they replaced. The trouble was with a decorative table that did not arrive on the day they promised (in confirmation email). That same day, I received a call from what I learned was a scammer using a FEDEX number (appeared on my phone a FEDEX) confirming "lack of delivery" and asking me to call FEDEX to file an insurance claim. When I called the real FEDEX (using number on website, because the original caller did not provide any info) the FEDEX employee said that the number I gave them from my caller ID (which said FEDEX) was not affiliated and was a scam. They began fraud procedures on their end and asked that I contact Overstock.

I immediately called Overstock to alert them to the scam delivery company - their records indicated that it had indeed been delivered to my residence. After a lengthy conversation, they said they would file a fraud claim and resend the piece of furniture. No email was sent to confirm this call transaction.

Randomly, an email was sent a week later cancelling my order and it indicated that I would receive a refund. 12 Days after this email, I never received a refund (nor was the table delivered).

On Day 13 after the cancellation email (and 1 MONTH after the order was placed), I called Overstock Customer Service. They seemed deeply confused by the problem and lack of shipping confirmation. I was on hold while the unhelpful lady tried to figure out what to do (which she explained to me in a way which suggests it was too complicated for her to fully grasp). At this point, I articulated that the only solution was a refund, which she claimed will take about 3 - 5 business days. I have no confidence that the woman on the phone will be able to handle the refund and will probably have to resolve the situation by filing a dispute with my credit card for that portion of the charge.

I'm left with the distinct impression that they use disreputable shipping "partners" in the U.S. instead of the more expensive FEDEX/UPS.

I will NEVER use Overstock again because of their terrible practices and lack of skill and accountability of those employees in customer service.