Lisa T.

I made a purchase 11 months ago for my Dad. He hardly wore his shoes and the right one literally came apart at the seems. The shoe repair man said they were not repairable so I contacted TImberland Customer Service. They advised my to ship these in for warranty coverage, and I did. Weeks later they returned them denying coverage due to my lack of receipt. It is clear these shoes were barely worn, but without a receipt, even though my purchase was within a year, the defer to the manufacturing date. SO, the news is, the initial rep I spoke to deceived my, and Timberland did not stand behind their product.

POOR QUALITY,+POOR CUSTOMER SERVICE = loss of a long term customer.

Caveat Emptor!