Lisa T.

The process to cancel insurance for my son who recently got a job with benefits was absolutely ridiculous! I tried to call and cancel two weeks before I wanted the coverage to end and was told I'd have to call on the date I wanted coverage cancelled. So, I waited until March 1st and followed their online instructions to "Report a Life Change". The site basically has you go through the entire application again (as if you're resubmitting) and then remove the dependent. I cover two dependents so I need to ensure that the other dependent keeps his coverage. I went through the whole application and submitted it. Then two months later, I received a notice from my Health Plan that I owe them over $600 for the months of March and April! They said they hadn't received any notice from the Marketplace to cancel the insurance. How can they be so messed up? I've already spent several hours on the phone today with both the Marketplace and my Health Plan trying to resolve this issue!