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1 Review by Lisa

Target

Target

12/14/18

If I could give zero stars I would. First I ordered my item on November 30th for a Christmas Santa Suit. I received my item December 6th when I opened it I was missing the pants and tie. I called right away not to mention the hold time each time was about 25 minutes. I was told that they would send me a replacement because I was missing my items. The lady said she would send me an email I would receive my outfit by the December 13th. NO Email no tracking number nothing. Called never received my order on December 13th. Not to mention had to cancel the photographer because the Santa suit was for Christmas pictures and my sons Christmas play. Everything completely ruined. Called back on the 13th A guy named Bryce acted like it was Ups fault and asked me if I contacted them. NO because I never got a tracking number was informed they sent it to my email and to check my spam and I informed everyone I never received any emails. So come to find out my replacement got cancelled. Not sure with how that happened Bryce said were you aware of that. No obviously I wasn't why else would I be calling looking for my order. He said he reordered it and it would be here December 19th. So I had to cancel the photographer again. NO Christmas cards such a huge inconvenience without remorse from the staff at target. It's truly upsetting. I asked for a refund and then was informed to call back in a few hours for it. I'm really disappointed in how the situation in general was handled. I hope that target really looks into this and will help to improve the issues so that this doesn't happen to more people.

Lisa Has Earned 3 Votes

Lisa S.'s review of Target earned 3 Very Helpful votes

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