Lisa S.

It's the 21st of November... Google tells me the Fenix 5s is $150 off... I have wanted one for a while, and Backcountry had the turquoise and silver. So I ordered it... BEFORE BLACK FRIDAY. I'm all happy. A few days pass and I get an email sayimg that shipping may be delayed due to the of high volume or orders... that was Sunday. Still ok. Today is Wednesday, a week later and still no shipping email or delivery. So, I check my order online and it says something like "impossible" next to my order number. So, I call customer service and they say it's back ordered and will not be getting any more this year.

I asked her when were they going to tell me this because the email said something entirely different... she just said that's why they provide their number in the email, and now I called I got my answer. I told her she obviously didn't understand the point I was getting at... be up front and honest. If there is a problem, then say what it is instead of dragging people along, forcing people to take time and energy out to call, only to be told they ain't getting it, and too freaking bad...

Backcountry will not be seeing me on their website again after this... Thankfully Amazon has it, and will be here tomorrow