Lisa S.

Watch out! The fine print of the agreement you MUST sign to rent anything from this company indicates that they may charge you a $50 late fee per item that THEY CLAIM was returned late. They do not have to support their claim that an item was returned late and you will not be able to get any shipping information to prove you returned something on time because the pre-paid label is provided by Rent the Runway and they have all of the shipping information, (which they will refuse to provide you with).

They charged two of the bridesmaids in my wedding a total of $2,200 in late fees! I had three different conversations with three different customer service reps for this company. All 3 basically just kept restating that this is the company's practice to do this and they have no obligation to back up their claim that an item was returned late. And yes, they will charge 3 times the value of the dress, and no, they don't have to support their stated value of the dress, and no you may not have the dress that you just paid $1,000 for.

I don't believe the positive reviews are legitimate, (probably posted by the company), and I urge you to read the reviews from the many customers that have had this happen to them before you hand over your credit card information to this company.

Have to try a few items ( often can't be returned), until you find the one that works for you. Once you do, you will love it!