This was my 3rd time using the product, and I have used HCG Bodyshapers several times as well (always excellent) Very disappointed with this product this time. I wrote them to complain, days into the diet, that I felt I had received a weak or damaged product, as I felt completely different than I ever have before, feeling I was doing the diet, starving, with absolutely no help from the drops. Never got a response from the company. Finished my diet and the drops, but never felt like they were doing anything. Poor customer service not to reply and the product has changed or my bottle was super weak or overheated/damaged in shipping.