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Lisa S.

London

Contributor Level

Total Points
80

1 Review by Lisa

  • Catface Blog

9/26/21

This is now the 3rd time I order from this brand - unfortunately always with the same experience.
The company gives the customer multiple delivery options. I did chose to pay for express next day delivery.
Not even once did the item arrive within one day - the average was 5 days.
When I received the item it realised, they made me pay for special delivery but ship out the item with a normal 2nd class lable.
- the worst part, the registered company address is only 17 mins aways from me.
I contacted them multiple times and asked if I can pick it up, without any response.
After a while she replied saying she'll add the postage costs as a discount to my online customer account - what she actually did was she deleted my customer account!
Besides that, I ordered a light ginger braiding hair which looked amazing on the website-what I received was a dark black/burgundy braiding hair. I messaged them and did send a picture, the answer I got was '' yes that exactly as advertised light ginger ''!?! She clearly did send the wrong colour but wasn't willing to sort it out.

Tip for consumers:
Don't use the website

Products used:
Synthetic hair

Service
Value
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