Lisa S.

I liked the dress itself. However, ordering rush shipping and custom size was a mistake. It took them a week to even process the order, and I received my dress a month later than I was expecting with paying for rush shipping. The company ignored all of my requests to have my rush shipping returned since they did not meet the time it was supposed to ship in.

I was also measured by two professional tailors to give correct measurements when ordering a custom size, but they did not listen to my measurements. It took them a week to process the order because they weren't believing my sizes. Finally I emailed them multiple pictures of my body with a tape measure around different parts confirming my size. But when I got the dress, it was way too big. I had to bring it into a tailor to have it tailored which cost me double what the dress itself did. The tailor had to take out 3" inches from the torso and several inches from the sleeves, that is how much larger they made it. Lauren Bridal agreed to pay part of the tailoring because I confirmed with them that they made the dress much larger than the measurements I gave them. But in the end because the tailoring fees were so expensive, they only returned $18 out of the $350 of the tailoring and suggested instead that I just have them "remove the sleeves" instead because it was too expensive for them to pay to fix it. I ordered a dress with sleeves because I was getting married in winter, and I have a birthmark that is on my arm that I wanted to cover up, so "removing the sleeves" was not a viable option for me as I specifically wanted a dress with sleeves and that was one of the reasons I bought this dress. In the end, I liked the dress, but be careful if you need the dress by a certain time, and even more careful with ordering a custom size.

Worst company I have ever dealt with. This is the first review I have ever written...

My fiance and I ordered my wedding ring through Jeulia. The band was EXTREMELY small and looked very cheap compared to the images they had shown. I am used to wearing ZERO jewelry so I wanted a very small band, but this band was INSANELY small even for me.

I spent a good 30 minutes looking over their return policy making sure the ring wasn't custom upon ordering, because I saw there was a 30% restocking fee to return custom items. But upon trying to return it, customer service tried to tell us the ring was custom and we needed to pay the ridiculously high 30% restocking fee. We tried calling them to clear it up, sure it wasn't custom, but their management "does not speak with customers over the phone".

We had gone back and forth through email trying to clear things up, and it turns out the wording in their policy is incorrect. I looked up the company on Better Business Bureau and I found TONS of customer complaints with the exact same issue we had. Customer upon customer ordering a ring they thought was standard and then Jeulia coming back and saying it was custom and the restocking fee must be paid to return. We tried explaining to Jeulia the incorrect wording in their policy, and I even tried negotiating to pay half of the restocking fee, but they were completely unwilling to work with us at all.

If you order from them, do NOT expect to return without paying a very high restocking fee, do NOT expect the company to care or work with you if something doesn't go right with your order. Expect cheap and small jewelry that is the equivalent of wrapping a small wire around your finger.