Lisa S.

The clothing items I received were fine - not great quality but not bad. My complaint is that I signed up for a free month of the Premier Savings membership because they offered free shipping ($15) including return shipping. They have a bunch of other companies that in the plan and you can get 10% rebates from them and all the companies, and also free return shipping. However, these are REBATES, and they are not automatic. You have to type a lot of information about your order into a form and then you have to email "backup documentation" including the receipt. The receipt of the order you JUST MADE with this company. Then they take 3 to 6 weeks to "process" your submission. Then the "rebate" is in the form of "Marketplace credits", which I assume means credit for a new order, not money returned. I don't know because my rebate claim has not been processed yet. For free return shipping, you have to enter the address of the the company for the shipping label. I literally could not find the address for returns. I stopped when I realized it's been more than 30 days and they won't take my return. That's my fault, but the company makes every step complicated. It's a LOT of work and I feel like they make it hard to do so that you won't claim all the rebates that you could. I am cancelling my membership.