I had wonderful service from our New Albany, OH Jimmy John's today. I placed my order online and accidentally marked pickup instead of delivery. I realized this after checking my email when my food had not arrived at work. I called the store and the manager was so nice. He not only said they would deliver, but made my sandwich fresh instead of the one that had been waiting for pickup. Even added a cookie to my order! Above and beyond service, and the food was as good as expected!