I am in the process of purchasing a doll crafting book from them. They provided a tracking number and I watched the book sit still for FOUR days. When I called to cancel the order they swore up and down it was already shipped. I have proof it did NOT ship until 3 pm that day. They are LIARS and lazy slobs. They refused to cancel my order and they KNEW it hadnt shipped. I was speaking to a supervisor by the way so it isn't just the underlings that are crooked!