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Lisa R.

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Experience: Hobbies & Interests

Member since August 2019

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1 Review by Lisa

I ordered wooden Christmas ornaments for our children and their significant others. Clearly, from the posted photos they ALL look different. Joshua is the best looking one compared to the others. (I also added the picture from their website - big difference for marketing them.) I am embarrassed to give these as gifts. And, of course, I cannot return them as, according to their sub-standards, this is not a product defect. This was their reply:

"Thank you for sending the image to me as requested. The photos have been reviewed by our Quality Assurance Team and they have determined the item was manufactured correctly. The wood graining and tones are what determine the depth of the color. This is expected with natural wood. Because wood is a natural element of the product, there is no way for us to guarantee all products will produce a consistent finish. Variations are to be expected. We are sorry that you are unsatisfied with the item, but a replacement may be manufactured with the same result."

They list for $16.99 but I paid $11.99 on sale! What a rip-off.

Over the weekend I saw an ad on Facebook and they were offering them for $4.99! Hmmm...something tells me they know their real value.

Buyer beware!!
Personalization M. – Personalization Mall Rep
Lisa - After reviewing the attached photos, we can confirm that the color and grain of the wood is what is causing the ornaments to look different. Every single ornament will be unique in this way. However, if you would like to contact us privately we can see what we can do to improve your customer experience.

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