I ordered two large items one of them received was totally the wrong item, I returned it as instructed in pkg rcvd. Then emailed CS just as a backup, they advised to take a photo of the wrong item send it to them and then "donate" the wrong item as I see fit and they would refund the purchase. I advised I had already returned the item and was then advised I would not get a refund until wrong item was received. After two more emails, and more than 8 weeks... STILL NO REFUND! I will not do business with Art.com ever again. - 2 stars is my review.