Lisa P.

I ordered a Bulova watch back at the end of September. As of October 8, it said the shipping label had been created. It sat at that status for several more weeks, so I called Fingerhut Customer Service 3 times to figure out why my item hadn't shipped from the distributor. Only after the third call did they inform me I had to submit an affidavit. I did, and received a reply today (the 30th) saying it showed the item was both ordered AND delivered on October 8, and that I would be charged for the item, as their records showed it was delivered, even though the tracking link they provided clearly showed USPS was still awaiting the item. This defies logic, of course, so I called and spoke to "May" -- after being put on hold for an inordinately long time, she informed me I would have to file a police report. I told her the item was never shipped, so there was no missing or stolen item to be investigated. She interrupted me with "Mm hmm, mm hmm, thank you very much, thank you very much" and would not let me finish speaking.

Customer Service is abhorrent and not at all helpful. The "Dear Valued Customer" response to my affidavit that I received was obviously churned out of some data base. I can guarantee no human EVER investigated my affidavit. I will never spend another cent with this company.

By the way, this is the first negative review of a company I have ever submitted in my life. Steer clear; I don't think real human beings work in this company. If they did, they would at least be respectful and decent.