Went there she tells me I needed two items for what I wanted to do. Go to pay she tells me I need this kit, gloves brush, bowl etc. bleaching powder. She could have mentioned all those items when I talked to her a few days ago... I wasn't expecting to pay an extra 18.00. She was more helpful when I asked her what was needed. Then tells me I should have bought the membership? What I could have saved money! I swear it's hard to find good help these days. Never again! Hair looks like crap by the way...