When this program first came out I purchased it with the hopes it would improve. It has not. It's not only become slow and cumbersome but it has removed some of the features (like not shrinking the hell out of your files) I actually liked.
I do not recommend Kizoa at all.
Oh no I'm sorry to hear about the troubles you've encountered Lisa, please email us at support@kizoa.com and we'll do our best to find you a solution.