Lisa M.

Will never shop with FULLBEAUTY again. Have closed all my accounts. I ordered a dress expedited overnight shipping ($30) charge for a wedding. It arrived 2 days later they heat sealed the plastic onto the dress. I called and was told I could get another. Also expedited. Cutting it close for the wedding. Order 2nd dress on Wednesday for overnight. Did not get it Thursday. Called Thursday was told being processed now & I would get it Friday. Is now Friday at 7 pm called again with new delivery date of Saturday by 8 pm. I have to leave this evening for an out of town Saturday wedding. I never shop last minute, but this was a last minute substitution for my inlaws. Given my size I'm not just able to go run to a store & pick something up. Customer service said there was nothing they could do despite me calling everyday and being assured it would be here on time. I now must leave for the wedding without appropriate attire, and deal with trying to get my shipping refunded also as I was told by customer service that Is not something they do.
Have never had this issue before FULLBEAUTY took over the roamans & women within accounts.