lisam2669

Lisa M.

1
Level 1 Contributor

Contributor Level

Total Points
442

3 Reviews by Lisa

3/23/22

I'm not even sure where to begin with this site. I placed an order in January 2022. Partial shipment of my order happened approximately ten days after it was accepted.
I emailed them no fewer than six times without a response to ascertain when the balance of my order would be sent. After SIX WEEKS i finally received a reply stating they would check of the unshipped item.
Waited and still nothing. Emailed again. Still nothing.
Finally a return email saying that my order was complete! No it wasn't. Sent another email. Demanded a refund. Still nothing.
When they did respond, customer service said that they had credited back the amount that hadn't been fulfilled on my order.
They refunded the CHEAPER item and not the one I hadn't received.
Still battling with them about the amount.
Under no circumstances purchase from this online vendor.
Also, is it legal to charge tax on delivery fees?

Tip for consumers:
Buyer beware

3/24/21
Verified purchase

It pains me to have to write this review. I'm a longtime loyal customer. Previously very happy with products and service.
I placed an order that was confirmed 2/7/21. Contacted company three weeks after order was placed to find out when product will ship. In my order history, it has never taken more than two weeks for shipping.
Owner said she would check on it. Heard nothing for 10 days. Emailed again and asked if everyone was okay there. She responded that they were and would get back to me. Nothing. A week later I emailed and requested a refund. Her response was that she couldn't refund my card as my order had shipped. I emailed back for her to forward tracking information twice. Nothing again. I then emailed that I would be posting this review unless tracking information was produced. Nothing. Here's my review and I would request a full refund or delivery of my order

93.8K Views
2/8/21
Verified purchase

Unfulfilled order. Tried to rectify with customer service. TWO representatives hung up on me
Disgraceful.
Package has been in the same location for two weeks with no progress towards me.
Please deliver my order or fully refund my credit card.

Tip for consumers:
Buyer beware

Products used:
Never received order.

colen13
Cole N. – Fabletics Rep

Hello Lisa,

We are sorry to hear about your negative experience with your order and our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.

Best,
Chad

Lisa Has Earned 2 Votes

Lisa M.'s review of Fabletics earned 2 Very Helpful votes

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