Lisa M.

I rented a condo on Vrbo and as normal procedure i paid a $200 deposit which was taken out my account immediately and was to be returned to me with in 5 to 7 days. Well now i am being told by Vrbo it will be 2 to 4 weeks to get my money back. They tell you to call the property manager which i did and was told they refunded my money back to Vrbo after my departure from the condo. VRBO IS HOLDING MY DEPOSIT! DO NOT USE THIS COMPANY! From what i am being told alot of people are in my position to include the owners of the properties who is not getting the money we pay VRBO for our stay. This is not acceptable! Vrbo is just a website to show property rentals they are the middle guy. There are plenty of websites you can go to that you deal with the owners use them. Right now not even the owner can get VRBO to release my money. Deal with the property owners these website exists and it is much easier. For example if you wanted to go to alabama go to Alabama vacation home rentals.com you get the same condo and deal with the owners. This stops companies like VRBO from holding our money hostage.