Lisa L.

I ordered on Feb 19... they said 5-7 days before they ship. They just created the mailing label today March 2 but still haven't even sent it and it's being sent regular mail by the post office. Why did I pay $5 for shipping one scrub top?

I ordered 2 mirrors for a bathroom remodel, but only got one in the mail. I called & was told the second one was coming from a different distribution center so it would take a few more days. I waited a few more days, didn't get it, called back & they told me that they have no notes from the previous call, & that they show that 2 mirrors were delivered. I said, no... I only got one mirror & I don't know why they didn't notate my account the last time I called but I need the second mirror. The man asked me if I could send him a picture of the damaged mirror. Um, no sir... the second mirror wasn't damaged, I never got it. He put me on hold for over 20 minutes - so now my total time on the phone is well over 30 minutes, & he comes back to tell me the mirror that I ordered & paid for is no longer available but he will put in a "claim" for a supervisor to refund that one mirror. I told him that that wouldn't work bc I needed 2 matching mirrors for the bathroom. If they couldn't send the missing mirror, I'd have to return the other one as well. He tells me that they will not cover return shipping for the one mirror. Awesome, so I've now got waited 3wks to get the mirrors I bought & paid for, but I'll have to wait for a refund for the one i never got, pay for shipping to return the second one, wait for them to process that & THEN order 2 new mirrors!? Ridiculous.