If I could give them zero stars, I would be happy. I placed an order for a laptop on September 20, 2018. They created a FedEx label on September 24, 2018. I called FedEx today, and they have not even requested a pick up date. They happily charged my credit card on the 20th. Today is the 28th, and they have DONE NOTHING! I am reporting them to the BBB.