I ordered an item a month and a half ago. The company says it was shipped the item and gave a tracking number from the US Postal Service which claims it is still waiting for it. Since the item was shipped from Hong Kong, I am sure the postal service hasn't gotten it yet. I emailed Customer Service. They told me they would look into it 3 weeks ago and that they can't refund my money since the order has been labeled fulfilled. Don't use this company!