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My daughter ordered a dress on Wanelo.
When it finally came it was not the material she thought it would be and she never even tried the dress on. It cost me $65 dollars with shipping and it took weeks to show up.
When it came we were not in town. As we caught up with our mail from being gone we opened this package and realized we would return the dress.
To my dismay we called Wanelo and left messages to find out how to return the item. We were not called back. By the time we finally figured out how to do the return we were told the dress had to be returned within 7 days of the receipt or it could not be returned. I have never ever heard of such a short turn around. I emailed the Wanelo customer service account and got a brief reply that they were sorry we could no longer return the dress.
That was it. I would have like information on how to communicate with the store directly to talk about my displeasure and to see if I could try to still return the dress.
I have not heard back from Wanelo about this.
I am now stuck with a dress that has never even been tried on.
We ordered in mid July and it is now Mid August. Surely most stores would let you return.
I think this site uses poor companies that are making customers frustrated.
Lisa L.'s review of Wanelo earned a Very Helpful vote
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This company call Wanelo is a fraudulent, I brought couplea of brand name bags from them since...
Hi Lisa! I sincerely apologize for the trouble you're experiencing. The return policy for a store is always available to review prior to making a purchase however I do understand that due to being out of town, the process was a little more difficult. Our support phone line can be busy at times, but we commit to calling you back within 48 hours. I definitely understand 7 days being a short turnaround time, so we'll go ahead and discuss with the store to determine if they would be open to extending it a little. In the meantime, I'll send you a message so we can get the dress returned for you!