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Lisa K.

2
Level 2 Contributor

Contributor Level

Total Points
406

5 Reviews by Lisa

  • Overstock.com

8/25/16

Bought two 250 chairs.
Cheap plywood bottoms. The legs snapped off both chairs. No way to repair them. Too big to try and return. Very disappointed. Next time I will not buy from them.

  • Web.com

8/25/16

Despite being a web program this morons don't respond to EMAIL. They will however charge you till you are blue in the face and refuse to refund your money despite 15 emails telling them to cancel the service. You will at some point have the pleasure of speaking to one of their rude and snippy customer service representatives.

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Executive S. – Web.com Rep

Lisa,

I apologize for your experience, and would be happy to investigate and assist.

I've messaged you privately, and look forward to your response. Hopefully we can get this straightened out!

-Mike@ Web.com

  • Home Depot

9/3/14

I purchased a kitchen remodel from Home Depot. The cabinets and countertops cost approximately $6000. They use GreenCraft Interiors as the installer of choice. GreenCraft came over, measured, did the plans and wrote the bid. Without dissecting the entire over inflated bid, one big ticket item included was demolition and removal of the old kitchen cabinets. GreenCraft's bid for this service was $1,780.00 There are a total of 8 cabinets. To make a long story short, I used Starburst Building Suppiy (a non profit business) to have the demolition done. Cost? $125.00. The two gentlemen they sent were clean, professional and efficient. They were here a total of 1 hour and 15 minutes, removed counters, cabinets, countertops, disconnected plumbing, appliances and swept the kitchen. GreenCraft interiors charges over $1700 for the identical service. Home Depot's manager defended their pricing policy though was unable to explain why a figure of almost $1,800 dollars was justified for one hour and 15 minutes worth of work. I am not suggesting GreenCraft is shoddy or does bad work, I have no evidence of that fact. I am suggesting however, they pad their bills, overcharge customers and have no qualms of making gigantic windfalls from unsuspecting persons. Use them with caution, review the bid, get second opinions from other contractors before you use them. GET A SECOND BID. Calls to Home Depot Assistant Store Manager Phil Goosic were unproductive. He spent the entire call defending the outrageous price and never once said "let me look into it" or anything remotely "managerial" He was the epitome of unprofessional. On a high note, I must not drag Alfonso the Kitchen Designer into this mess. He was wonderful and continues to be wonderful.

Tip for consumers:
If you use a HD sub contractor get a second bid. They pad their bills so they can pay HD their "cut" of the invoice.

Service
Value
  • Amazon

8/26/16

They always get it right. Just a class A business.

  • Apple

8/26/16

The place always pleases. The products are amazing too!

Lisa Has Earned 6 Votes

Lisa K.'s review of Home Depot earned 2 Very Helpful votes

Lisa K.'s review of Overstock.com earned a Very Helpful vote

Lisa K.'s review of Overstock.com earned a Well Said vote

Lisa K.'s review of Web.com earned 2 Very Helpful votes

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