I have never in my life posted a review or comment about a product I have purchased, but I feel I need to with this company. I purchased my rug on line - was unhappy with the colour and in order for me to return it - I have to pay $144.00 to them to have it shipped back to them. The rug cost me $189.00. No customer satisfaction at all. It's either that or I keep the rug and receive a $38 refund. This is a joke and horrible customer service. Would never order from them again.