I've been using Expedia for years booking travel, hotel and bundled packages. I've never had any issues that weren't resolved to my satisfaction. I appreciated the ease of helping me with a credit for my flight to Hawaii last April when Covid shut everything down. I also like the great deals I sometimes get on hotels from using my points. When booking flights, I compare the cost of tickets offered by Expedia vs the airline, and sometimes the cost is better with the airline, but not always. I will continue to use Expedia in the future.